Returns & refunds

Last updated: 7 September 2026

The window

You have 30 days from delivery to return a piece. It must be unworn, unwashed, and have its tags attached.

Who pays

Change of mind: you cover return postage. Our pieces are made to order rather than picked off a shelf, so we are not able to absorb the cost of returns for preference. This applies to apparel and footwear alike.

Faulty, damaged, misprinted, or not what you ordered: we cover everything. You will not pay return postage, and you choose a replacement or a full refund.

What cannot be returned

• Swimwear, for hygiene reasons — final sale.
• Anything worn, washed, altered, or returned without tags.
• Gift cards.

How to start one

1. Email kaluchiewearshop@gmail.com with your order number and which pieces are going back. If something is faulty, attach a photo.
2. We reply with a return address and instructions.
3. Send it back with a tracked service and keep the receipt — until it reaches us it is still your parcel.
4. We refund to the original payment method within 5 business days of it arriving.

Exchanges

The fastest way to change size or colourway is to return the original and place a new order, so your size goes into production straight away instead of waiting on the return.

Sizing

Check the size guide before ordering, or email us. Because everything is made to order, a size return costs you postage — and we would rather get it right first time.

Refund timing

Once we issue a refund, your bank or card issuer controls when it appears. That is usually 3–10 business days and is outside our control.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer law.